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Associate of Applied Science

Information Technology Support Specialist

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The Information Technology Support Specialist program focuses on a growing segment of the Information Technology market. This segment provides service and support for software applications configuration, training of users, maintenance of information, and communication processes between a company’s back-end network administrators and middle to front-line employees and customers. IS/IT “service support” has been cited as one of the areas that has continued to grow regardless of a leveling off in other areas of IS/IT in the current slack U.S. economy.

In this program you will:

  • Learn the content and use of common business software applications and information processes (word processing, spreadsheet, database operating systems, network connectivity, etc.).
  • Learn to install, configure, train users, troubleshoot, and support the business software.

Explore Your Career!
IT Support Specialist Explore Your Career!

Career Facts

  • The average annual wage for Information Technology Support Specialists is $47,360
  • The number of IT Support Specialist jobs should grow faster than average for all occupations as technology use becomes more widespread.
  • Employment is expected to increase by 14 percent from 2008 to 2018.
  • IT Support Specialists normally work about 40 hours a week.
  • IT Support Specialists work in many different industries — computer systems design, technical support firms, financial or educational institutions, insurance companies, government agencies, software publishers, telecommunications organizations, and health care organizations.
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